At Soil N Tool Sales, we take pride in providing quality gardening supplies to help your garden flourish. If you’re not completely satisfied with your purchase, we’re here to help with our simple returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.

Non-Returnable Items:

For health and safety reasons, we cannot accept returns on:

  • Fertilizers and Soil Amendments (opened products)
  • Potting Soil Mixes and Seed Starting Soils (opened bags)
  • Seeds (all types including Flower Seeds, Fruit Seeds, and Herb Seeds)

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Soil N Tool Sales Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange for Specific Product] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our customer care team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Package and Ship Your Return

Securely package the item(s) with all original packaging and include:

  • Your return authorization number (written on the outside of the package)
  • A copy of your order confirmation

Ship your return using a trackable method. We recommend keeping your shipping receipt until the return is processed.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

For exchanges:

  • We’ll ship your replacement item after receiving your return.
  • If the exchange item costs more, you’ll be charged the difference.
  • If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue.
  • We’ll arrange for a replacement or refund at no additional cost to you.

Gardener’s Note:

We understand that gardening requires the right tools and supplies. Our return policy is designed to be as flexible as possible while ensuring we can continue providing high-quality products to all our customers. If you have any special circumstances, please don’t hesitate to reach out – we’re gardeners too, and we’re here to help your garden grow!

For any questions about our returns policy, contact us at:

Soil N Tool Sales
2969 Ocello Street
San Diego, US 92111
Email: [email protected]