FAQ

What types of gardening products do you offer?

We specialize in premium gardening supplies including seeds (flower, fruit, and herb varieties), professional tools (pruners, shovels, garden carts), plant supports, soil amendments, pest controls, and everything in between to help your garden thrive.

Are your seeds organic/heirloom?

We offer a selection of both heirloom and hybrid seeds, with many organic options available. Each product listing specifies the seed type so you can choose what works best for your garden.

How do you protect delicate seeds during shipping?

All our seed packets are shipped in temperature-controlled packaging to ensure they arrive in perfect condition, ready for planting.

How do I create an account?

During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save your information for future purchases.

Can I modify or cancel my order after placing it?

We process orders quickly to get your gardening supplies to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Where do you ship?

We offer seamless global delivery to gardeners worldwide, except for certain Asian countries and remote regions. If you’re unsure whether we ship to your location, feel free to contact us before placing your order.

What are my shipping options?

We offer two shipping methods:
Express Garden Starter Carrier: DHL or FedEx (10-15 business days after processing) – $12.95 flat rate
Free Growth Journey Carrier: EMS (15-25 business days after processing) – Free on orders over $50

How long does order processing take?

All orders take 1-2 business days to process before shipping. You’ll receive tracking information via email as soon as your package begins its journey to your garden.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect all your payment information. We never store complete credit card details on our servers.

What is your return policy?

We want you to be completely satisfied with your gardening supplies. If you’re not happy with your purchase, we offer 15-day returns from the delivery date for unused products in their original packaging.

How do I initiate a return?

Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and process your refund once we receive the items.

Are there any non-returnable items?

For health and safety reasons, we cannot accept returns on pest control products or opened bags of soil/amendments.